Nothing is better than enjoying your favorite candy during the hot summer months but shipping candy can be tricky if precautions are not taken.
We ship candy all over the country, as well as overseas, and have compiled a list of Frequently Asked Questions that will, hopefully, help you choose a shipping option that allows your favorite candy to arrive intact.
Should specific questions arise, please do not hesitate to contact Customer Service at (954) 772-9005 or firstname.lastname@example.org
CAN YOU GUARANTEE THAT MY CANDY WILL ARRIVE IN PERFECT CONDITION?
Despite our best efforts, we can not guarantee that your candy will arrive in perfect condition nor can we issue refunds, or replace damaged product, in the event that damage occurs due to extremes of temperature.
All candy that leaves our temperature controlled warehouse is inspected and is in perfect condition when shipped.
WHEN IS CANDY SHIPPED?
Our product is shipped all year long, however, in the summer months we do not do any shipping on Fridays due to the time in transit.
WILL PERISHABLE CANDY LAST MORE THAN THREE (3) DAYS IN TRANSIT?
It has been our experience that perishable candies, such as chocolate or gummi candy items, will not last longer than three (3) days in transit.
If you are shipping west of the Mississippi, we strongly recommend that you chose an Expedited Shipping Option such as 2 Day Shipping or Overnight Delivery. We also recommend that you choose a Thermo Case and an appropriate amount of ice packs.
Below is a list of states with corresponding time in transit. Please note that time in transit does not include weekends.
All states listed below require Expedited Shipping in order to protect perishables.
Arizona (five days)
California (five to six days)
Colorado (four to five days)
Idaho (five to six days)
Montana (five days)
Nevada (five days)
Nebraska (three to four days)
New Mexico (five days)
North Dakota (four days)
Oklahoma (four days)
Oregon (five to six days)
South Dakota (four days)
Texas (four days)
Utah (five days)
Washington (five to six days)
Wyoming (four to five days)
WILL A THERMO CASE PROTECT MY FAVORITE CANDY?
A Thermo Case, without ice packs, will not offer adequate protection against heat. Used in conjunction with ice packs, this will greatly enhance the protection of your candy.
HOW MANY ICE PACKS DO YOU SUGGEST?
We suggest that you purchase one (1) ice pack per 5 lbs of chocolate or candy items ordered. As stated above, used in conjunction with a Thermo Case, this will improve your chances of having your candy arrive intact.
HOW LONG DO ICE PACKS LAST?
Although our ice packs are reusable, we have found, on average, they will last no longer than three (3) days and in the event of extremely hot temperatures, may last only two (2) days.
WHAT CANDIES ARE THE MOST PERISHABLE?
Any candy that is made of chocolate or a gelatin byproduct will be damaged by extremes of temperature.