We are frequently asked about shipping and below is an overview of our Shipping Policies and delivery services that we offer.
This listing is far from exhaustive and should shipping related questions arise or if you are in need of a timely scheduled delivery, we strongly encourage you to contact us at (954) 772-9005 or by clicking here.
We favor USPS or DHL Delivery as it is efficient and every package can be tracked while in transit.
All candy ships directly from our candy warehouse located in Fort Lauderdale, Florida and is fully guaranteed to be of the highest quality.
All merchandise ships from a location that contains products that may have been in contact with dairy, nuts and /or byproducts.
Please note that merchandise may be repackaged or delivered in boxes that may not reflect contents.
HOW QUICKLY DOES IT TAKE FOR AN ORDER TO BE PROCESSED?
If products are in stock, orders are shipped in the order received and, usually, within 2 days (2) days. Should the order take longer to process due to merchandise availability or weather concerns, you will be notified by email.
If your order is shipping via Ground Delivery or is included in our Free Shipping promotion and you are in need of timely delivery, we encourage you to choose a faster rate of delivery.
In the event that you purchase an Expedited or Rush Service option, your order will ship the day it is received unless it is received after 2:30 PM Eastern Standard Time in which case it will ship the following business day.
HOW LONG WILL IT TAKE FOR MY FAVORITE CANDY TO ARRIVE?
Although we try to ship orders promptly, we strongly suggest that you notify us if you have specific delivery needs.
In the event that you need a timely delivery, please contact customer service and opt for an expedited shipping option or make a notation within the NOTES section of the ordering process.
Unless expedited shipping is chosen, we are not able to guarantee date of delivery and will not issue refunds for orders not received within a specific deadline.
On orders that qualify for Free Delivery or that ship via Ground Delivery, we can not guarantee that your order will ship on the day it is received unless you opt for a faster delivery method which has an additional costs, orders are shipped in the order that they are received.
If your order is for a large quantity or a specialty candy, there may be a delay and you will be contacted by customer service that will do their best to give an estimated time of arrival.
WHY IS SHIPPING SO EXPENSIVE?
We are one of the few online companies that does not use shipping as a "profit center" but it is important to remember that shipping is based on weight and distance and that candy tends to be heavy.
Orders over $75 qualify for free ground delivery and this is the most cost effective way to purchase your favorite candies.
DO YOU BACKORDER OUT OF STOCK PRODUCTS?
Although we try to fulfill orders with all products ordered, with over 3000 candies in our warehouse, it is inevitable that we will be out of individual items for short periods of time.
In the event that a specific candy is out of stock and you qualify for FREE DELIVERY, we will ship the balance of your order and you will not be responsible for the cost of shipping.
Unfortunately, we are not able to backorder out of stock products and should you choose to reorder, you will be responsible for the cost of shipping if the total is below the stated promotional amount.
If you are in need of candy in a specific time frame or should general questions arise as to current inventory levels, we encourage you to contact Customer Service or to call us at (954) 772-9005.
DO YOU SHIP OVERSEAS?
We do ship overseas and offer options from both DHL and USPS.
Overseas shipping tends to be expensive and, unfortunately, we can not guarantee that your package will arrive in perfect condition.
If you do plan on shipping outside of the continental United States, please contact us and we will do our best to provide you with all the necessary information.
Please note that we are not able to take responsibility for any duties or tariffs that may be assessed when your package goes through Customs.
SHIPPING TO APO ADDRESSES:
We try to be of service to the Armed Forces, but are unable to provide tracking, nor calculate time in transit, for orders shipping to APO or FPO Addresses.
All APO or FPO orders are shipped at the risk of the purchaser and should questions arise, we encourage you to contact the US Postal Service.
We will do our best to provide pertinent shipping information but can not take responsibility, nor issue credit or refund, for products damaged in transport or not received.
THIRD PARTY DELIVERY
We often ship to third party locations but ask that you be careful in providing an accurate address as U.P.S. may charge a fee for incorrect addresses. Please note that the purchaser may be held responsible for a $5 fee in the event that an incorrect address is provided.
Please note that the purchaser is fully responsible for all shipping charges in the event that the third party refuses shipment or merchandise is not able to be delivered due to "receiver unavailability" as determined by carrier.
DAMAGES CAUSED BY INCLEMENT WEATHER:
D-lectable.com, offers several options such as thermal cases and ice packs for shipping in inclement weather and it is up to the purchaser to choose an option that best meets their needs.
We also offer expedited shipping options through DHL at a discounted rate.
D-lectable.com will not be held liable for any products damaged by extremes of temperature.
If in doubt about a product's perish-ability, we strongly encourage you to contact us prior to placing your order.
Learn more by visiting our Hot Weather Shipping page.
Should specific questions arise, we strongly encourage you to contact us at firstname.lastname@example.org or (954) 772-9005.